PKR Spain Privacy Policy – How We Protect Your Data

1Introduction

PKR Spain ("we", "us", "the Platform") takes the privacy of its users seriously. This Privacy Policy sets out clearly and honestly what personal data we collect from you, why we collect it, how we use it, and how we keep it safe. It applies to everyone who visits the PKR Spain website, uses the mobile app, or registers an account on the platform.

By creating an account or continuing to use PKR Spain, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of the broader Terms and Conditions for the platform, and both documents should be read together to fully understand how the platform operates and how your information is handled.

We do not sell your personal data to third parties for marketing purposes. The data we collect is used to operate the platform, process your transactions in PKR, verify your identity where required, and improve the overall user experience. That is the basis on which this policy is built — your data is used to run the service you signed up for, not to monetise your information independently.

2What Personal Data We Collect

PKR Spain collects personal information at different stages of your interaction with the platform. The types of data we collect fall into the following categories:

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal categories of data such as biometric information, health data, or religious or political beliefs as part of normal platform operations.

3How We Use Your Personal Data

The personal data PKR Spain collects is used for specific, legitimate purposes related to operating the platform and delivering the service to you. We do not use your data for purposes that are unrelated to your use of PKR Spain. The main ways we use your data include:

• Account Management: Creating, maintaining, and securing your PKR Spain account. This includes verifying your identity, managing your login, and keeping your account details up to date.
• Transaction Processing: Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and cards. Financial data is required to complete these transactions securely.
• Platform Personalisation: Using your betting history and preferences to surface relevant markets, promotions, and game suggestions within the platform. This is for convenience — not for profiling in the marketing sense.
• Promotions and VIP: Managing your eligibility for and participation in PKR Spain promotions, welcome bonuses, reload offers, and the VIP programme. This requires us to track deposit and wagering activity linked to your account.
• Fraud Prevention and Security: Monitoring account activity to identify and prevent fraud, money laundering, duplicate accounts, and unauthorised access. This is a core operational requirement for any financial platform.
• Responsible Gaming: Using data about your activity — session frequency, deposit patterns, betting volume — to support responsible gaming tools like deposit limits and self-exclusion, and to identify accounts that may benefit from a check-in.
• Customer Support: Using your account information and communication history to resolve support queries, disputes, and account issues efficiently.
• Platform Improvement: Analysing aggregated usage data to understand how the platform is being used and to improve features, navigation, and performance. This data is typically anonymised or aggregated before analysis.

4Legal Basis for Processing

PKR Spain processes your personal data on the following legal bases:

• Contractual Necessity: Most data processing is necessary to fulfil our obligations under the Terms and Conditions you agreed to at registration — specifically to operate your account, process transactions, and deliver platform services.
• Legitimate Interests: Some processing is carried out based on our legitimate interests as a platform operator — including fraud detection, security monitoring, and service improvement — provided those interests are not overridden by your rights.
• Legal Obligation: Certain data must be retained and processed to comply with applicable legal requirements, including anti-money laundering obligations and identity verification requirements that apply to financial service platforms.
• Consent: Where we send you promotional communications or non-essential notifications, we do so based on your consent, which you can withdraw at any time through your account settings.

5Sharing Your Personal Data

PKR Spain does not sell your personal data to any third party. We share your information only where it is necessary to operate the platform or where we are legally required to do so. The categories of recipients who may receive your data are as follows:

• Payment Processors: Your financial data is shared with the payment processors that handle PKR transactions on the platform — including those facilitating JazzCash, Easypaisa, Raast, and bank transfer payments. These processors are contractually bound to handle your data securely and use it only for payment processing purposes.
• Identity Verification Providers: Where identity verification is required, your documents may be processed by a third-party KYC (Know Your Customer) provider. These providers are given access only to the documents needed for verification and are bound by confidentiality obligations.
• Game Software Providers: Game providers whose titles appear in the PKR Spain game lobby and live casino may receive limited session and gameplay data required to operate their games. They do not receive your full account profile or financial details.
• Fraud and Security Services: We may share account activity data with fraud detection and security service providers to identify suspicious behaviour and protect the platform and its users.
• Legal Authorities: Where required by law or in response to a valid legal request, we may disclose your personal data to regulatory authorities, law enforcement agencies, or courts. We will always seek to limit such disclosure to what is strictly required.

6Storage & Security

PKR Spain takes the security of your personal data seriously. We use a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. These include:

• SSL/TLS encryption for all data transmitted between your device and the PKR Spain platform.
• Encrypted storage of sensitive data including passwords (which are hashed and never stored in plain text) and identity documents.
• Access controls that restrict who within the PKR Spain team can access your personal data, based on the principle of least privilege.
• Regular security assessments and monitoring of platform infrastructure to identify and address vulnerabilities.
• Secure deletion procedures for data that is no longer required to be retained.

While we implement strong security measures, no system can guarantee absolute security. You also have a role in keeping your account safe — use a strong, unique password for your PKR Spain account, do not share your credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

7Cookies & Tracking Technologies

PKR Spain uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how users interact with the site and app. Cookies are small text files stored on your device when you visit the platform.

The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit, and security cookies that help protect your account. You cannot opt out of essential cookies without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language, display settings, and previously viewed markets to make your experience more convenient on return visits.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the platform — which pages are visited most, where users drop off, and general usage patterns. This data helps us improve the platform experience.
• Performance Cookies: Monitor platform load times and technical performance to ensure the site and app run smoothly across different devices and connection speeds.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core betting and gaming features of PKR Spain, but some personalisation features may not function as intended.

8Your Rights Over Your Personal Data

As a PKR Spain user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the PKR Spain support team through the platform.

9Data Retention

PKR Spain retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data and the reason it was collected:

• Account and Registration Data: Retained for the duration of your account and for a period after closure to comply with applicable record-keeping requirements.
• Transaction and Financial Records: Retained for a minimum period required by financial record-keeping standards. This is necessary to resolve disputes, investigate fraud, and meet legal obligations related to financial transactions in PKR.
• Identity Verification Documents: Retained for the period required by applicable anti-money laundering and identity verification obligations, even after account closure.
• Support Communications: Retained for a reasonable period after the query is resolved to allow for follow-up and dispute resolution.
• Usage and Analytics Data: Aggregated and anonymised data may be retained indefinitely for platform improvement purposes, as it no longer identifies individuals at that stage.

When data is no longer required for any of these purposes, it is securely deleted or anonymised in line with our internal data management procedures.

10Minors & Under-18 Policy

PKR Spain is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Account registration requires confirmation that the user is 18 or older, and identity verification checks are used to enforce this requirement.

If we become aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor may have registered an account on PKR Spain, please notify our support team as soon as possible so we can investigate and act accordingly.

11Updates to This Privacy Policy

PKR Spain may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data practices. When we make material changes, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that affect how your data is used in a material way, we will make reasonable efforts to notify registered users through the platform or by email. Your continued use of PKR Spain after any update constitutes acceptance of the revised Privacy Policy.

We recommend reviewing this policy periodically — particularly before making large deposits or withdrawals — to ensure you remain comfortable with how your data is handled. If you disagree with any changes, you may request account closure through our support team.